I’ve decided to host my resume on here as well, as an alternative attempt at promoting myself. I find that the experience I have in retail has provided me a quite valuable degree of customer relation, expressionism and assists with a wide variety of understanding. The techniques I’ve learned have also provided me the knowledge to work with such companies through promotion and ad creation, as well as a working capacity to utilize my techniques in a straight forward and precise manner. As time passes I will be updating this resume as well, and providing more insight towards the type of career I look forward to in the future.
Toronto, ON
james.malyk@gmail.com
Objective:
To obtain part time, full time or contracted employment which will allow me to expand my knowledge of customer service or small business needs, and fulfill any task directed at me with professional and practical solutions.
Goal:
To utilize my qualifications and skills, and work in a field that is appropriate for me, so that I may advance efficiently through the work force.
Skills:
- More than 7 years in customer service related work environments
- Small store management
- Proficient in MS Office, MS Visual Studio, Windows XP and the Internet
- Shipping and Receiving
- Cash register operations and cash handling experience
- Customer service and client relations
- Associate Training and management
- Motivated and enthusiastic about new ideas and promotions
- Work well in team situations or individually as required
- Ability and knowledge to think and react on the spot to differing situations
- Professional appearance and respectful behaviour at all times
- Creative thinking and concept building
- Working understanding of html, css, php and photoshop production
Work Experience:
Black’s Photography
Sales Associate & Manager on Duty
- Open and close the store and act as Key Holder
- Customer service and sales on a daily basis
- Full cash training on computerized cash register
- Daily duties including promo set up, weekly sale set ups and customer service, answering the phone, daily updates to regional manager
- Work in the photo lab developing photography for customers
- Daily, weekly, and monthly lab maintenance
- Acting manager for the summer of 2008 while the store was in transition, which included interviewing, hiring and training of staff members for the fall season
- Manager on Duty - deal with customer concerns, and be a liaison between staff and management, as well as mentor staff on a daily basis
- Extensive camera training and product knowledge
- Coaching and training of multiple staff members
- Top sales associate each week in-store, and within top 10 of the region
HomeSense Canada
Sales Associate & Customer Service Representative
- Work with management and large group of others to set up and maintain a new store
- Responsible for setup up and display of merchandise in order to create a visually pleasing and shoppable environment for customers
- Worked with multiple managers and coordinators to optimize productivity of all associates
- Learned to work in a new environment and take advantage of all tools and techniques available to me
- Worked with new associates in order to help them work smarter and safer
Shoppers Drug Mart
PhotoLab Technician & Merchandising
- Responsible for floor sales and customer satisfaction
- Completed full training on Noritsu Photo lab equipment and Phogenix Imaging
- Maintained close customer relations to increase consumer base for new store
- Worked around rotating and changing shift hours to compensate for staff losses
- Used customer service techniques along with information learned from Kodak representatives to carry out the best customer service possible
Website Developer Clarkson, ON Jan. 1996 to Present
Self Employed
- Create websites and maintain them for various companies
- Create and maintain a personal webpage
- Work with employers on an individual basis satisfying their needs as best I could
- Utilize up to date software and imaging equipment to produce professional results
- Utilize my own photography skills to gather images required for sites when applicable